March 17: Temporarily Suspended Operations
To Our Valued Guests, Team Members, Partners/Suppliers and Edmonton Community –
Like all of you, we have been closely following the COVID-19 updates as it rapidly evolves and changes moment to moment. At this extraordinary and most critical time for the containment of COVID-19 and flattening of the curve, following ongoing consultation and actively listening to our people and to our guests, we have made the decision to temporarily suspend operations in all of our restaurants until it is deemed safe to reopen again.
These are exceptional times that clearly are calling for exceptional measures. As a born & raised Edmontonian with an independent local business that does all that it can to act and operate as a true member of this community, these are very trying and stressful times for all of us – we love this city!
We are working on ramping up our takeout choices being able to provide CHG ‘family-style’ meals during this time, and are providing curbside takeout at some of our locations for you to enjoy at home along with independent delivery. We will keep you updated on our social media channels.
I want to take this opportunity to personally thank the unbelievable team of people we have in this organization that make up Century Hospitality Group. Their unwavering commitment and tireless efforts to our guest’s health, safety and well-being has shown us all what it is to be a “family” and we’ll come back stronger than ever… together.
To our partners/suppliers, thank you for your belief in us and your ongoing support. This is an unprecedented time for everyone, not just in business and when we all emerge from this on the other side we know this will make us stronger, healthier, safer, and more connected than ever.
And lastly, I want to thank our valued guests for their continued loyalty & support. During this time of uncertainty, we hope that you can find a moment to pause & listen, reconnect with loved ones, rest & recover. We are all in this together, so please take good care of yourselves and we look forward to enjoying the pleasure of each other’s company again soon welcoming you back into our restaurants creating “family & community” together.
Stay safe & healthy,
President, Century Hospitality Group
March 16: Commitment to Public Health & Safety
Dear Valued Guest,
As a company we’ve been closely following the evolving impact of COVID-19 on the world. I want to express our sincere concern for everyone who has been impacted by this.
Our company mission remains in always trying to deliver only the best in guest experiences, and as this ever-changing situation evolves we continue to follow the guidance of both federal and provincial health authorities, taking the necessary steps to ensure the health & safety of our guests and our people.
All Century Hospitality Group properties have implemented additional precautionary measures, building upon the rigorous and strict sanitation standards already in place. And although it is nice to hear from guests that have recognized our additional cleaning practices in our restaurants with an update to our previous communication that went out on March 12th, we have also taken further health and safety steps as well as doing what we can to make things easier during this time for our valued guests.
- All locations are now operating at a reduced capacity to encourage more space between guests – seated further apart to allow for social distancing
- All menus continue to be sanitized after each use
- All tables and chairs are being disinfected between seatings
- All frequently touched surfaces are continuing to be disinfected multiple times daily
- All locations continue to educate our teams on the signs and symptoms of the coronavirus and how to stay healthy
- All locations have adapted revised hours of operation
- All locations are offering curb-side pickup for those guests wanting to enjoy at home and delivery is available through Skip the Dishes and Uber Eats with $0 delivery fees
Our people and our guests have been at the heart of everything we do at Century Hospitality Group and the health and well-being of our team and our community has always been, and continues to be of utmost importance.
As an organization, we will continue to monitor this evolving situation taking guidance from our health authorities, and we will be certain to update our practices as new recommendations emerge.
We remain hopeful and very thankful to be a part of this city – we’re all in this together, it’s a privilege to serve this community – thank you for your support Edmonton.
Looking forward to better days ahead, please stay safe and healthy.
March 12: Health, Wellness & Saftey Update
Just like you, we at Century Hospitality Group are closely monitoring the ever-changing developments regarding COVID-19. The health, wellness and safety of our guests and employees is of the utmost importance.
We are committed to doing everything we can to make Century Hospitality Group properties a respite when you visit one of our restaurants.
Therefore, as part of this commitment we’re raising our usual standards of cleanliness and health safety even higher. We didn’t become a leader in guest experiences by maintaining the status quo; you can count on us to meet the challenges of the coronavirus.
What We Are Doing Differently:
Given the heightened focus and quickly changing nature of the coronavirus, we are closely following the public health recommendations of Alberta Health Services, the Government of Canada Public Health Agency and the World Health Organization.
Each of our Restaurant Teams continue to adhere to strict cleanliness standards and procedures. We are also working closely with Diversey, a third party global leader in hygiene technologies and services to only help make our restaurant environments cleaner, safer and healthier.
We are in constant communication with our employees to reinforce our sanitization safety procedures in both guest-facing and back-of-house areas. We are disinfecting high-traffic areas at an increased frequency.
- Hand sanitizers will be located at the front entrances of all our properties for guests and increased in prominent back of house locations for employees. Sanitizers will be refilled and checked regularly
- Public touch points such as doors, counters, chairs, tables and handrails are being cleaned multiple times throughout the day
- Surfaces such as our front lobby desks, restaurant counters and washrooms are being wiped and disinfected regularly
- Employee hand-washing procedures which are posted in all back of house areas have become more regular and any team members not feeling well are being instructed to stay home
- Our restaurant properties are being deep cleaned before and after business hours
We will continue to monitor the situation carefully, staying close to the communication of all federal agencies, health organizations and other experts.
At the center of our company’s purpose is a commitment to bring people together to ‘Eat Well & Live Well’. We remain steadfast in that mission, and we all need to continue to ‘live our lives’. We of course encourage you to join us at one of our restaurants and assure you we will be attentive and vigilant so you can enjoy your experience with us.
Thank you for your ongoing trust and support in Century Hospitality Group.